The following Delivery Policy is only valid for merchandise purchased via the Elixir Luxury Scents website (“the Webstore”). This policy has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs. Should you have any questions concerning deliveries, please contact us at orders@elixirluxuryscents.co.za
 

Delivery Times
Process time: 1-3 working days
Delivery time : 3- 7 working days
 

Delivery (3 to 7 working days) is subject to stock availability, limited to main centres and only applies to items accordingly identified. Orders placed on a Friday will be delivered on the following Monday or Tuesday. 
 

1. We can only deliver products to physical addresses within the borders of South Africa unless otherwise stipulated or agreed upon.
2. Standard Deliveries will be made within 3-7 business days upon acceptance of your order.
3. Quoted delivery times are a guide only and while we endeavour to meet the targeted delivery times for both Next Day delivery and Standard deliveries, from time to time factors beyond our control can result in delayed delivery.
4. Tracking numbers will be submitted via email on your order receipt
5. We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible.
6. Our delivery rates on our website which are subject to change.
7. Before you finalise your order, you have the option to indicate in the "Notes" field whether the order should only be delivered to you OR you can specify an alternative authorized person's name to receive it on your behalf. You or the authorized person will be required to show proof of identification to the courier upon delivery.
8. To safeguard your purchase, the carrier will only deliver to the specified address and to you or one of the people indicated on the notes of the order as being authorised to receive your parcel.
9. The courier will request proof of identity from the person receiving the parcel if this is indicated in the "notes" field of the order.
10. The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.
11. Proof of ID may be requested to verify the authenticity of the purchaser.
12. In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, then the receiving person can either:
13. Check the parcel in front of the driver and indicate on the courier's waybill (delivery documentation) whether there are any breakages, damages or missing items.
14. Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.
15. We reserve the right to refuse service, cancel orders and terminate accounts at the company's discretion.

 

Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.

All goods will be delivered using our 3rd Party Partner BobGo. To learn more click here